Refund policy

At Southern Shell Boutique, your satisfaction is our priority. If for any reason you need to return an item, we gladly offer store credit for eligible returns made within 10 days of the original purchase date. Please note that no returns will be accepted after 10 days.

Conditions for Return:

• Items must be returned in their original, unused, and unwashed condition.

• All original tags must be attached.

• Items must be free of stains, odors, makeup, deodorant marks, or pet hair.

• A valid receipt or proof of purchase is required.

Non-Returnable Items:

The following items are final sale and cannot be returned or exchanged:

• Sale or clearance items

• Accessories

• Jewelry

• Gift cards

Return Method:

• All approved returns will be issued as store credit ONLY!

• Store credit does not expire and may be used toward any future purchase.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 48 hours of purchase or delivery. Be sure to include your order number, a brief description of the issue, and a clear photo of the damage defect, so we can quickly assist you.

If you have any questions about our return policy, sizing, orders, or store credit, please feel free to contact us — we’re always happy to assist and want to make your experience with Southern Shell a great one!